Privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Cookies policy
• Useful information on data protection rights
• How to complain

Contact details

Email – info@rockingthehair.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Website user information (including user journeys and cookie tracking)

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. You have the right to withdraw your consent at any time by emailing info@rockingthehair.com.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. When you purchase a product on our website, we enter into a contract to provide a product or service to you.

Where we get personal information from

• Directly from you

How long we keep information

• Retain pending orders: 30 days
• Retain failed orders: 30 days
• Retain cancelled orders: 30 days
• Retain completed orders: 2 years

Who we share information with

Data processors

Stripe

This data processor does the following activities for us: Processes online payments

We have a joint controller relationship with Stripe. We process your personal information with that joint controller for the following reason: Stripe collect payment details in order to process payments. Please refer to Stripe Privacy notice regarding the handling of your payment details by following this link  Stripe Privacy Centre

Rocking the Hair does not store payment details.

Others we share personal information with

• Organisations we’re legally obliged to share personal information with

Our Cookie Policy

This page contains information on what cookies are, the cookies used by our website, how to switch cookies off in your browser and some useful links for further reading on cookies.

• What are cookies?

Cookies are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a ‘memory’ for the website, so that it can recognise you when you come back and respond appropriately.

• How does the Rocking the Hair website use cookies?

A visit to a page on the Rocking the Hair website may generate the following types of cookie:

• Site performance cookies – This type of cookie remembers your preferences for tools found on the Rocking the Hair website, so you don’t have to re-set them each time you visit.
• Anonymous analytics cookies – Every time someone visits our website, software provided by another organisation (e.g. Google or Bing) generates an “anonymous analytics cookie”.
  These cookies can tell us whether or not you have visited the site before. Your browser will say if you have these cookies and, if you don’t, will generate new ones.
  This allows us to track how many individual users we have, browser information and how often they visit our site. 

We cannot use these cookies to identify individuals. We only use them to monitor website health and gather statistics, for example, the number of visits to a page.

• Geotargetting cookies – These cookies are used by software which tries to work out what country you are in from the information supplied by your browser when you click on a web page. This cookie is completely anonymous, and we only use it to help target and improve our content.
• Third party cookies – On some pages of our website, other organisations may also set their own anonymous cookies. For example, when you share an article using a social-media sharing button (for example, Facebook), the social network that has created the button will record that you have done this.

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.

• Cookie settings in Internet Explorer
  Cookie settings in Firefox
  Cookie settings in Chrome
  Cookie settings in Safari weband iOS.

Useful links

You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Last updated – 31 October 2024